Dr. Yap Ching Seng

Academic Qualifications

Doctor of Philosophy (Management)
2010
Universiti Tun Abdul Razak, Kuala Lumpur, Malaysia.
Thesis Title: The Strategic Role of Competitive Intelligence and Its Relationship with Organisational Performance in Malaysian Companies.
Supervisor: Professor Datuk Seri Dr. Md Zabid Abdul Rashid

Master of Science (Information Technology)
2001
Universiti Putra Malaysia, Serdang, Selangor, Malaysia.
Project Title: Development of a Human Resource Information System (HRIS) for a Finance Company.
Supervisor: Associate Professor Mohd Hasan Selamat

Bachelor of Science (Hons.) Agribusiness
1998
Universiti Putra Malaysia, Serdang, Selangor, Malaysia.
Project Title: How Fast Food Advertisers Choose and Use Advertising Media in Malaysia.
Supervisor: Associate Professor Dr. Iskandar Abdullah

Office No.

+60 85 630100 ext. 2740

Email

yapchingseng@curtin.edu.my

Room No.

No. 14, Row 1

Employment History

  1. Associate Professor
    Department of Management
    Faculty of Business
    Curtin University Malaysia
    3 August 2015 to present
  2. Assistant Professor
    Graduate School of Business
    Universiti Tun Abdul Razak
    1 November 2010 to 31 July 2015
  3. Lecturer
    Faculty of Accountancy and Management
    Universiti Tunku Abdul Rahman
    19 May 2003 to 31 August 2010
  4. Lecturer
    Department of Business
    KBU International College (now First City University College)
    5 November 2001 to 16 May 2003
  5. Senior Officer
    Business Development Department
    Public Finance Berhad (now Public Bank Berhad)
    13 October 1997 to 4 November 2001

Unit Taught

  1. ISYS 2013 Project Management (2021 Sem 1)
  2. ECOM 1000 Analytics for Decision Making (2020 Sem 2, 2021 Sem 1)
  3. ISYS 1000 Introduction to Business Information Systems (2016 Sem 1, 2017 Sem 1 & Sem 2, 2018 Sem 1 & Sem 2, 2019 Summer, Sem 1 & Sem 2, 2020 Sem 1 & Sem 2, 2021 Sem 1)
  4. ISYS 2002 Introductory Systems Analysis and Design (2020 Sem 1 & Sem 2)
  5. MGMT 1001 Communication in Business (2016 Sem 2)
  6. MKTG 3003 Internet Marketing (2015 Sem 2)

Research Interests

  1. Business Information Systems
  2. Information Management
  3. Knowledge Management
  4. e-Commerce
  5. e-Government

Publications

Academic Journal Articles

  1. Szulczyk, K. R., Yap, C. S., & Ho, P. (2021). The economic feasibility and environmental ramifications of biodiesel, bioelectricity, and bioethanol in Malaysia. Energy for Sustainable Development, 61, 206-216. doi: 10.1016/j.esd.2021.03.004
  2. Keling, W., Ho, P. L., Yap, C. S., & Entebang, H. (in press). Impacts of the Tagang programme on an indigenous Dayak community. Anatolia: An International Journal of Tourism and Hospitality Research. doi: 10.1080/13032917.2021.1886954
  3. Yap, C. S., Ahmad, R., Newaz, F. T., & Mason, C. (in press). Continuous use and extended use of e-government portals in Malaysia. International Journal of Public Administration. doi: 10.1080/01900692.2020.1759626
  4. Cheng, B. L., Mansori, S., Abu, N. K., &  Yap, C. S. (2020). Tourist satisfaction in the Malaysia tourism industry: Relationship between service innovation and destination image. Jurnal Pengurusan, 60. doi: 10.17576/pengurusan-2020-60-06
  5. Yap, C. S., Tiew, F. N. H., Ngadan, A. A., & Ho, P. L. (2020). Information needs and information seeking behaviour of rural dwellers in Sarawak, Malaysia. Malaysian Journal of Library & Information Science, 25(2), 77-94. doi: 10.22452/mjlis.vol25no2.4
  6. Yap, C. S., Ahmad, R., Jalaludin, F. W., & Hashim, N. A. (2020). Managerial ambidexterity and firm performance: The mediating role of knowledge brokerage. International Journal of Knowledge Management, 16(3), 52-69, doi: 10.4018/IJKM.2020070104
  7. Tan, L. P., Yap, C. S., Choong, Y. O., Choe, K. L., Rungruang, P., & Li, Z. (2019). Ethical leadership, perceived organizational support and citizenship behaviors: The moderating role of ethnic dissimilarity. Leadership & Organization Development Journal, 40(8), 877-897. doi: 10.1108/LODJ-04-2019-0160
  8. Yap, C. S., Ahmad, R., Mason, C., & Newaz, F. T. (2019). Continuous use intention of e-government portals: The perspective of older citizens. International Journal of Electronic Government Research, 15(1), 1-16. doi: 10.4018/IJEGR.2019010101
  9. See, B. P., Yap, C. S., & Ahmad, R. (2019). Antecedents of continued use and extended use of enterprise systems. Behaviour & Information Technology, 38(4), 384-400. doi: 10.1080/0144929X.2018.1536165
  10. Yap, C. S., Ahmad, R., & Zhu, P. (2018). International tourist satisfaction in Malaysia: Antecedents and consequences. Anatolia: An International Journal of Tourism and Hospitality Research, 29(3), 351-367. doi: 10.1080/13032917.2017.1422769
  11. Yap, C. S., Cheng, B. L., Mohamad Hussain, N., & Ahmad, R. (2018). Innovativeness, market intelligence practices, and firm performance of small- and medium-sized tour operators. Tourism and Hospitality Research, 18(2), 131-142. doi: 10.1177/1467358416636931
  12. Baharon, B. M., Yap C. S., Ashar, S. F. E., Mohd Hanafi, M. H. H., & Mohd Hazmi, M. S. R. (2017). Citizen satisfaction with e-government portals in Malaysia. International Journal of Business and Information12(3), 289-309. doi: 10.6702/ijbi.2017.12.3.3
  13. Yap, C. S., Ong, M. Y.,  & Ahmad, R. (2017). Online product review, product knowledge, attitude and online purchase behavior. International Journal of E-Business Research, 13(3), 33-52. doi: 10.4018/IJEBR.2017070103
  14. Yap, C. S., Lim, Y. M., Jalaludin, F. W., & Lee, T. H. (2016). Determinants of ICT outsourcing among the locally-owned manufacturers in Malaysia. Strategic Outsourcing: An International Journal, 9(3), 324-342. doi: 10.1108/SO-03-2016-0011
  15. Lim, Y. M., Lee, T. H., Yap, C. S., & Ling, C. C. (2016). Employability skills, personal qualities, and early employment problems of entry-level auditors: Perspectives from employers, lecturers, auditors, and students. Journal of Education for Business, 91(4), 185-192. doi: 10.1080/08832323.2016.1153998

 Book Chapter 

  1. Mason, C., Yap, C. S., & Newaz, F. T. (2018). How do Malaysian public universities introduce themselves? – A discourse analysis of the introduction section of public universities’ e-portals. In B., Abdul Hamid, S. C., Lee, & A. H., Shaari (Eds.), Discourse in practice: From conventional to digital (pp. 87-116). Bangi: UKM Press.

Conference Proceedings and Presentations

  1. Yap, C. S., Ahmad, R., Newaz, F. T., & Mason, C. (2019, September 17-19). Enhancing the use of government mobile applications: The perspective of citizen-initiated contacts theory. Paper presented at the 11th International Conference on Knowledge Management and Information Systems (KMIS), Vienna, Austria. doi: 10.5220/0008347602580263
  2. Yap, C. S., Ahmad, R., Newaz, F. T., Mason, C., & Krishnan, M. (2018, October 2-5). An evaluation of e-government portals in Malaysia: The evolutionary perspective. Paper presented at the International Conference on ICT for Transformation (IC-ICT4T), Bandung, Indonesia.
  3. Yap, C. S., Ahmad, R., Hashim, N. A., & Jalaludin, F. W. (2017, November 1-3). Personality traits, entrepreneur’s ambidexterity, and knowledge brokerage: Evidence from technology firms. Paper presented at the Ninth International Conference on Knowledge Management and Information Sharing (KMIS), Funchal, Portugal. doi: 10.5220/0006505000610069
  4. Yap, C. S., Ahmad, R., Mason, C., & Newaz, F. T. (2017, November 1-3). Satisfaction with e-government portals: Perspective of senior citizens. Paper presented at the Ninth International Conference on Knowledge Management and Information Sharing (KMIS), Funchal, Portugal. doi: 10.5220/0006498000410049
  5. Szulczyk, K. R., Ho, P. L., & Yap, C. S. (2017, August 21-22). A dynamic model for estimating renewable energy supply of the Malaysian agriculture sector. Paper presented at the First International Conference on Applied Economics and Policy (ICAEP), Kuala Lumpur, Malaysia.
  6. Yap, C. S., Jalaludin, F. W., Ahmad, R., Ngu, I. Y., Lim, Y. M., & Chan, K. M. (2017, July 17-19). Bridging the digital divide through IT-enabled service innovations: A Service-Dominant Logic perspective. Paper presented at the 21st Pacific Asia Conference on Information Systems (PACIS), Langkawi, Malaysia. [Available at http://aisel.aisnet.org/pacis2017/184/]
  7. Yap, C. S., Ahmad, R., Newaz, F. T., & Mason, C. (2017, July 17-19). Continuous use and extended use of e-government portals. Paper presented at the 21st Pacific Asia Conference on Information Systems (PACIS), Langkawi, Malaysia. [Available at http://aisel.aisnet.org/pacis2017/107/]
  8. Hashim, N. A., Yap, C. S., Ahmad, R., & Jalaludin, F. W. (2017, July 16-17). Entrepreneur’s ambidexterity, knowledge brokerage and entrepreneurial performance: Preliminary findings. Paper presented at the 5th International Conference on Research and Innovation in Information Systems (ICRIIS), Langkawi, Malaysia. doi: 10.1109/ICRIIS.2017.8002534
  9. Hashim, N. A., Yap, C. S., Ahmad, R., Jalaludin, F. W., & Ayob, N. (2016, May 25-27). Entrepreneur’s ambidexterity, knowledge brokerage and entrepreneurial performance. Paper presented at the 33rd Pan-Pacific Conference, Miri, Malaysia.

Research Grants

On-going Research

  1. Research Title: Information-Seeking Behaviour of the Rural Dwellers in the Digital Age: The Savolainen’s Model.
    Research Code: FRGS/1/2018/SS03/CURTIN/03/02
    Awarding Body: Fundamental Research Grant Scheme, Ministry of Education, Malaysia
    Amount: RM75,000
    Duration: January 2019 – December 2021
    Research Role: Co-Researcher
  2. Research Title: The role of IT-Enabled Service Innovations in Bridging Digital Divide: The Service-Dominant Logic Perspective.
    Research Code: FRGS/1/2018/SS03/UTAR/03/01
    Amount: RM50,000
    Awarding Body: Fundamental Research Grant Scheme, Ministry of Education, Malaysia
    Duration: January 2019 – September 2021
    Research Role: Co-Researcher

Higher Degree Research Supervision

On-going Supervision

PhD

  1. Student Name: Ms. Jennifer Lai Yee CHONG
    Research Title: Board Capital and Firm Performance.
    University: Curtin University Malaysia
    Role: Principal supervisor
    Period: November 2019 – present

MPhil

  1. Student Name: Ms. Nyet Kah LIM
    Research Topic: The Effect of System Quality Attributes on the Intention to Use E-AgriFinance: Perspective of Agricultural Suppliers in Sarawak.
    University: Curtin University Malaysia
    Role: Co-supervisor
    Period: June 2019 – present
  2. Student Name: Ms. Hui Hui YEO 
    Research Topic: Information-Seeking Behaviour of Rural Dwellers in Malaysia.
    University: Curtin University Malaysia
    Role: Co-supervisor
    Period: July 2019 – present

Membership of Professional Association

  1. Association for Information Systems (AIS)
    Since December 2013

Academic Journal Editorial Board

  1. Journal of Information and Knowledge Management
    Since September 2015

Reviewer of Academic Journals

  1. Asia Pacific Journal of Marketing and Logistics
    November 2020
  2. Journal of Heritage Tourism
    October 2020
  3. Journal of Hospitality and Tourism Insights
    September 2020
  4. Journal of Management & Organization
    September 2020 & March 2021
  5. The Bottom Line
    August 2020
  6. Journal of Financial Services Marketing
    June & July 2020
  7. Transforming Government: People, Process and Policy
    April 2020
  8. SageOpen
    December 2019 & April 2021
  9. Leisure/Loisir
    October 2019 & February 2021
  10. International Journal of Tourism Research
    July 2019
  11. International Journal of Services, Economics and Management
    June 2019
  12. Current Issues in Tourism
    October 2018 & May 2020
  13. International Journal of Business Information Systems
    March 2018
  14. Asian Academy of Management Journal
    May 2017 & July 2018
  15. International Journal of Innovation and Learning
    August 2016 & December 2018
  16. Pertanika Journal of Social Sciences & Humanities
    May & August 2016, April & July 2018, March & July 2019
  17. International Journal of Hospitality Management
    August 2015
  18. Aslib Journal of Information Management
    June 2015
  19. Gadjah Mada International Journal of Business
    September 2014

Reviewer of Academic Conferences

  1. The Pacific Asia Conference on Information Systems 2020
  2. The Pacific Asia Conference on Information Systems 2017

Researcher ID

  1. ORCID
  2. Publons
  3. ResearcherID
  4. Scopus
  5. Semantic Scholar
  6. Microsoft Academic
  7. Google Scholar
  8. ResearchGate

 

Updated on: 30 March 2021

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